Refund policy

Request a Return

Would you like to return an order? Please submit your return request using our return form; https://rvsvoordeel.com/en-eu/pages/return-request-page

After receiving your request, we will send you the return instructions. Depending on the product, we will provide a return label or arrange a pickup.

Returns must always follow our instructions. We will provide the return label or arrange the pickup, but the return costs are your responsibility unless otherwise agreed in advance or when the return is due to an error by RVSVoordeel.

Do not send products to an address without receiving return instructions first. Some of our products are shipped directly from different warehouses or suppliers and therefore need to be returned to a specific address.

Different return conditions apply to consumers and business customers.

Return Policy

Consumers

  • You have a 14-day cooling-off period starting the day after you receive your product.
  • After registering your return, you have a further maximum of 14 days to return the product.
  • The product may only be used as far as necessary to assess its nature, characteristics and operation.
  • The product must be returned complete, clean and properly packaged.
  • If the product has been used beyond what is necessary for assessment, or if there is damage, soiling, missing parts or damaged packaging, we may apply a deduction for depreciation.
  • Damage occurring during return transport is at the customer's risk.
  • In the event of use, damage, soiling, missing parts or damaged packaging, we may refuse the return or apply a deduction for depreciation.
  • Return shipping costs, pickup costs and any additional transport costs are the customer's responsibility, unless otherwise agreed.
  • Returns without a return confirmation may be refused or processed with a delay.
  • Statutory exceptions, including custom-made products and certain hygiene products, are excluded from return.

Business Customers

  • Business customers do not have a statutory right of withdrawal.
  • We voluntarily allow business customers to request a return within 14 days after receipt.
  • A return must always be approved by RVSVoordeel in advance.
  • The product must be returned unused, complete, clean, undamaged and in its original packaging.
  • The product must be suitable for resale as new.
  • For an accepted return, a maximum of 80% of the product value will be credited.
  • A minimum of 20% of the product value will be deducted as return, handling and restocking costs.
  • Original shipping costs will not be credited.
  • Return shipping costs, pickup costs and any additional transport costs are fully payable by the customer.
  • Used, damaged, soiled or incomplete products may be refused or credited at a lower value.
  • Custom-made products, specially ordered products and products that can no longer be sold as new may be excluded from return.
  • Returns sent without prior approval may be refused.

Return Shipping Costs

If you're outside of the Netherlands or Belgium, our standard transport costs do not apply. You will receive a price overview in advance through email.

For package shipments within the Netherlands and Belgium, the return shipping cost is €10, including VAT, per package. Was your order delivered in multiple packages? In that case, we generally assume the same number of return shipments. The return shipping costs are then calculated per package.

For pallet shipments within the Netherlands and Belgium, return shipping costs start at approximately €55, including VAT. This amount is an estimate. The final shipping costs depend on factors such as your location, the volume, the weight, and the nature of the shipment.

After you’ve registered your return, we’ll inform you in advance of the expected return or pickup costs.

Our full terms and conditions can be found here: https://rvsvoordeel.com/en-eu/policies/terms-of-service

 

Cancellation

Business orders are binding once placed.

If an order can still be stopped without any costs, we will of course try to process the cancellation. If the order has already been processed by our warehouse, fulfilment partner or supplier, the same costs as for a business return may apply: 20% of the product value plus any applicable transport costs.

Refusing a correct delivery will also be treated as a business return.

 

Damage and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.

 

Exchanges

We do not process direct exchanges. If you would like to receive a different item, size, or model, you must first request a return for the original product using our return form.

We recommend placing a new order for the desired replacement item. This will help you avoid delays caused by the receipt, inspection, and processing of the return shipment.

After we receive and approve the return, we will process the refund in accordance with our return policy.

 

Refunds

We reserve the right to delay the refund until we have received and inspected the returned product.

Return shipping costs, pickup fees, any additional shipping costs, depreciation, or costs for missing parts may be deducted from the refund amount.

After the refund has been processed, it may take a few business days for the amount to appear in your account. This depends on your bank or payment provider.

If you have not received the refund within 15 business days of our confirmation, please contact us at info@rvsvoordeel.com.